Job Description

Responsible for developing and maintaining relationships with the contacts within assigned health system(s) and the patients & families within that align with VITAS core mission and values. Ability to apply a consultative approach to educate medical professionals and patients and families about hospice services; meeting customer, patient & family needs by providing end of life care solutions to improve timely access to care. Responsibilities: Become a subject matter expert on Medicare Hospice Benefit, VITAS service offerings, disease-specific clinical criteria, and evidence-based medicine. Care coordination and communication to members of the assigned health system, VITAS team, and other community/post-acute entities regarding patient status including referral process, discharge process, and hospital readmissions/hospice revocations. Participate in the information gathering and support of patients, families, and admission nurse through the admission process. Support accounts, patients & families who readmit to the hospital/ER (VITAS revocations) by care coordinating with the VITAS team. Utilize direction and judgment in determining an approach to create, develop, and sustain a consultative relationship in assigned accounts and other potential referral sources, by making effective customer contacts and exhibiting excellent customer service skills. Resolve customer feedback by investigating opportunities for development, developing solutions, preparing reports, and collaborating on resolutions with program management. Leverage provided resources and CRM (customer relationship management) as a vehicle for success. Daily use of CRM tool to capture needs of the account and necessary information for effective communication with other VITAS team members. Leverage educational tools on provided devices as customer visual aids and learning tools to grow knowledge. Able to apply training and leverage tools and resources when executing strategies with customers with a strong sense of urgency. Maintain professional and technical knowledge by reviewing professional publications, establishing personal networks, and remaining current with changes in the healthcare field to understand customer industry. Team Collaboration: Open to and proactively applies coaching feedback from direct manager with the intention of improving various skill sets. Work cohesively and leverage opportunities with VITAS team members: VITAS Admissions Team, VITAS Sales Team, VITAS Medical Director & Team Physicians, Team Managers, and overlapping team disciplines. Attend team meetings at least two times per quarter. Timely completion of administrative duties: expense reports, payroll entry, and other administrative actions by required times. Effective in professional verbal, written, and electronic communication. Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by #J-18808-Ljbffr VITAS Healthcare

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