Job Description

Title: Technical Project Manager (Digital Commerce & CX)

Location: Remote (EST preferred, occasional onsite in NY or SC)

Duration: 6+ months (Contract, potential to hire)

Start Date: ASAP

Citizenship Requirements: US Citizens and Green Card holders only

Industry: Consumer Products

Job Summary:

We are seeking a high-impact Technical Project Manager to lead digital transformation initiatives across key customer-facing domains including eCommerce, sales enablement, and customer experience. This role requires strong program leadership to manage multiple workstreams and deliver enterprise-wide solutions that improve customer retention, lifetime value, and digital engagement.

The ideal candidate has deep experience managing large, cross-functional initiatives in B2C digital environments and excels at aligning technical delivery with strategic business goals.

Key Responsibilities:

• Program Oversight: Manage end-to-end technical delivery across six workstreams: Front-End/Platform Development, Productization, Data Foundation, Testing & Validation, Science, and Customer Experience.
• Strategic Alignment: Partner with Growth, Marketing, and Sales to ensure technical programs support business goals like conversion, LTV, and retention.
• Customer Experience Focus: Collaborate with CX stakeholders to identify digital friction points and define solutions that enhance user experience and reduce churn.
• Solution Coordination: Oversee delivery of solutions across platforms including Salesforce, MuleSoft, headless CMS, AI chatbots, and mobile/web applications.
• Roadmap Development: Help shape and manage roadmaps that support personalization, loyalty, and omnichannel digital initiatives.
• Agile Program Delivery: Support agile delivery by coordinating sprint planning, backlog prioritization, and stakeholder communication.
• Compliance & Governance: Ensure technical solutions meet compliance standards (PCI, CCPA, GDPR) and align with data privacy and reporting needs.
• Digital Transformation Leadership: Drive execution of complex transformation programs, ensuring cross-functional alignment and accountability.

Required Qualifications:

• 10+ years of experience as a Technical Project Manager or similar leadership role in digital/eCommerce initiatives.
• Proven success managing multi-workstream programs across technical and business teams.
• Deep knowledge of B2C digital commerce, mobile/web platforms, and customer engagement strategies.
• Experience with Salesforce, MuleSoft, headless CMS, and API integrations.
• Familiarity with cloud infrastructure, agile methodologies, and web development concepts.
• Strong communication and collaboration skills across technical and non-technical stakeholders.
• Demonstrated ability to lead digital transformation and CX programs at scale.

Preferred Qualifications:

• Industry experience in Retail and health & wellness .
• Exposure to AI-driven digital experiences or recommendation engines.
• Familiarity with platforms like Builder.io or similar content tools.
• PMP, Scrum Master, or Agile certifications a plus.

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